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Management
The IUP Journal of Knowledge Management

Apr'14
Focus

Identifying the required knowledge is the first step in a knowledge management system, and knowledge management focuses on this step initially. Nonaka and Takeuchi (1995) assert that the conversion of data into knowledge through the process of chain of knowledge creation involves multiple levels—individual, group, organizational, and inter-organizational—with different people getting involved at each level.

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The Relationship of Knowledge Identification and Creation with Leadership, Culture and Technology
50
Knowledge Sharing Practices and the Learning Organization: A Study
50
Quantitative Analysis of Compensatory Model: The Impact of Shopping Malls on the City Structure
50
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The Relationship of Knowledge Identification and Creation with Leadership, Culture and Technology

--Mohnish Kumar

Knowledge Identification and Creation (KIC) is one of the main knowledge management dimensions which is quantified using the questionnaire developed by Maier and Moseley (2003). This paper tries to find out the relationship and impact of leadership, technology and cultural ethos on KIC. Data from 204 individuals was collected from six organizations. Principal component analysis and multiple regression analysis were applied to test the hypotheses. The theoretical and practical implications are also discussed. The organizational cultural ethos and leadership, along with the technology, influence KIC in a significant manner. Expectancy of a leader is considered negatively as pressure. A non-bossy leader with positive OCTAPACE, along with tailor-made IT services, helps in creating and identifying new knowledge. A non-bossy leader is well accepted by the employees of the surveyed organizations for better KIC. The collaboration and experimentation values need to be promoted along with tailor-made performance support system for improved KIC. The positive organizational cultural ethos of OCTAPACE, along with a good IT system, is a boon in this regard.

© 2014 IUP. All Rights Reserved.

Article Price : Rs.50

Knowledge Sharing Practices and the Learning Organization: A Study

--Emad Abu-Shanab, Maram Haddad and Michael B Knight

Knowledge sharing is an important aspect of knowledge management that contributes to enhancing organizational learning to face competition. This paper tries to explore and analyze the relationship between different variables like information technology infrastructure, supportive organizational policies, knowledge sharing motivation, knowledge sharing practices and ongoing organizational learning. Data was collected using a questionnaire from 59 employees of Orange Company, a major telecommunication company in Jordan, and was analyzed using descriptive and multiple regression techniques. The results indicate that there is a significant positive relationship between knowledge sharing practices and ongoing organizational learning. Firms need to emphasize the role of organizational learning in sustaining competitive advantage and furnish needed tools to encourage knowledge management practices. It is vital for organizations to set up an environment for social interaction as a means for knowledge sharing.

© 2014 IUP. All Rights Reserved.

Article Price : Rs.50

Quantitative Analysis of Compensatory Model: The Impact of Shopping Malls on the City Structure

--Prathamesh Muzumdar

This study showcases the multi-attribute decision support methodology applied to analyze the impact of shopping malls on the city structure. The influence of shopping malls on the city is described as the sum of the effects of the quality of life, the neighborhood, the work of city transportation system and architectural and urban perception of the city. The influence of shopping mall is measured in the form of different attributes rated on a scale, and then rating summation is carried out using Compensatory Model to evaluate each attribute with respect to belief and actual impact. The main attributes are distinguished to measure the influence of shopping malls on the city structure. The weights of attributes are estimated from the data collected through an online survey. The initial rating for the attributes is done through surveys carried out among experts in the twin cities of Bloomington-Normal. Compensatory models/ multi-attribute model is used to evaluate high preference attitude towards ranking the attributes as per the weights estimated through the model. A quantitative analysis, using multiple regression analysis, is carried out to check the viability of the results calculated through compensatory model. A multivariate correlation analysis is carried out to showcase the interrelation of the attributes and how the change in one attribute showcases a change or stability in another attribute. Overall, the effect of shopping mall on the city structure are analyzed based on the factor of belief and final outcome.

© 2014 IUP. All Rights Reserved.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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